Shipping & Returns
What's your return policy?+
We offer exchanges only on unworn, unaltered items. Contact us within 14 days of delivery to start an exchange. No refunds.
How long does shipping take?+
Orders are processed within 5-7 business days, then shipped via standard carrier. You'll receive a tracking number once your order ships.
Do you ship internationally?+
Currently we ship within the US only. Follow us on social media for updates on international shipping availability.
Sizing
How do I find my size?+
We're building a detailed size guide — coming soon! In the meantime, check product descriptions for sizing info, or
contact us and we'll help you find the right fit.
What if my item doesn't fit?+
We've got you — unworn items can be exchanged within 14 days of delivery. See our Shipping & Returns tab for full details.
Orders & Payment
What payment methods do you accept?+
We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay through our secure Shopify checkout. Repeat customers can also pay via Zelle — just DM us.
Can I modify or cancel my order?+
Contact us as soon as possible after placing your order. Once an order enters fulfillment, we can't make changes. Reach out via our
Contact page or DM us on Instagram.
Do you sell at events?+
Yes! We're on the road throughout the year. Check our
Events page to see where we'll be next.
The Movement
How do I become a H.O.T. ambassador?+
We're always looking for bold women who live the H.O.T. lifestyle. DM us on Instagram
@heelsontwos or send us a message on our
Contact page to express your interest.
What is H.O.T.?+
H.O.T. — Heels on Two's — is more than a motorcycle apparel brand. It's a movement rooted in empowerment, unity, and purpose. When you wear H.O.T., you're representing a community of women who show up, support each other, and ride bold. FREE TO BE H.O.T.
